Designating Authority to employees that are willing to take on more.

How an employee reacts when they’re in the hot seat can reveal a lot about their potential for leadership, as well as their frame of mind. Are excuses for performance being made? Are fingers being pointed towards other employees with blame? Do they step up to the plate, with ownership, and exceed expectations? Performance reviews […]

The Positive Feedback Loop – saying Thank You

What does gratitude have to do with good business practices? You know what’s taken for granted and often quite undervalued? Saying, “thank you.” When we hear it often, it’s almost invisible and trite. Yet, the moment it’s missing; oh, it’s quite noticeable. Especially when it really doesn’t cost much to begin with and even more […]

Part 1: Jason Loeb, the Entrepreneur, and his propensity for Community and Empathetic Action as a Business Strategy

Community and Empathetic Action as a Philosophy for Living As an Intrapreneur studying to become an entrepreneur, I was a bit nervous meeting Jason Loeb. His reputation for building effective entrepreneurial organizations had already preceded him. In the South Florida business community Jason Loeb is something of a legend, having forged several successful public-facing companies. […]

Come On, Get Happy!

Jason Training Employees at Bal Harbour Shops

I get asked a lot about how I always seem so happy. The answer is simple: I love what I do and who I do it with. OK, the dry cleaning and rug & drapery cleaning business admittedly isn’t the most glamorous… But my team is. No matter the industry, a business is ultimately about […]

Personify Your Business Through You

Jason with client Robin talking a sudies

In my career as a small businessman, one of the things I’m most proud of is the brand Sudsies and Rugsies have come to represent. While clean clothes and carpets are valued, at the end of the day, our customers identify most with our can-do attitude and friendly smiles.

What’s More Positive than a Smile?

When I started Sudsies more than two decades ago, I thought really hard about what type of organization it should be. If my team and I were going to immerse ourselves in the business, it might as well be an environment that we enjoy coming into everyday. Furthermore, in an industry filled with negative connotations, […]

Will You Tell a Friend?

One of the best sources of new customers is referrals. They are pre-qualified by our existing customers to get something out of our services and are likely to already have a favorable view. It’s also the highest testament to how we are currently running our business. If we’re doing a good job, people tend to […]

3 Steps to Making Great Business Connections

Successful networking doesn’t require a certain personality, but it does take a few key skills. This article provides a few tips to help maximize time at your next networking function.

Your Happy Staff

Ever wonder where all your time goes? According to the US Bureau of Labor Statistics, the average work day accounts for nearly 41% of our day (sleeping claims another chunk at 32%). As leaders, we probably dedicate even more time to our companies. This statistic underscores the importance of the adage “love what you do.” […]