I get asked a lot about how I always seem so happy. The answer is simple: I love what I do and who I do it with. OK, the dry cleaning and rug & drapery cleaning business admittedly isn’t the most glamorous… But my team is. No matter the industry, a business is ultimately about […]
Looking into the heart of what makes a business great.
I guess the adage “time flies when you’re having fun” is really true, as Summer always seem to speed by so quickly. Just one month left before it’s back-to-school for the kids and back-to-the-grind for us. Hopefully, you are able capture quality time with a family vacation, but this time of year also presents the […]
Recently, I had the pleasure of taking a private tour of the Zappos headquarters in Las Vegas and gaining insight from their team leaders. I had not personally used Zappos’ services (my wife does enough damage in the shoe shopping department), but I knew they were renowned for their customer service. During my visit, I […]